Elected customer service of the year award: the 2023 winners

This election is based on a methodology based on the principle of the mystery shopper test. The tests carried out by BVA assess the customer relationship on the 5 main remote contact channels (telephone, e-mail and/or form, websites, social networks and chat). The quality of the customer relationship delivered is assessed using 10 to 15 criteria applied to the entire customer experience: pre-sales, sales and after-sales. The competition has also moved internationally and is organized in Spain, the United Kingdom, Morocco, Tunisia and Germany. More information on escda.fr.

Winning customer services by sector:

Alarm and remote monitoring: IMA PROTECT

Housing development: KITCHEN PLUS

Property insurance: L’OLIVIER ASSURANCE

Personal insurance: MUTAVIE

Bank: SOCIETE GENERALE

Online banking: MONABANQ

Do-it-yourself, renovation and layout of the house: SAINT MACLOU

Gift boxes: WONDERBOX

Car manufacturer: RENAULT

Cosmetics: DR PIERRE RICAUD

Automotive multi-brand distributor: HESS AUTOMOBILE

Distribution of letters and parcels: DPD

Distribution of bedding products: THE KING OF THE MATTRESS

Distribution of household appliances: BOULANGER

Distribution of technical products: LDLC

Water distribution: ORLÉANAISE DES EAUX

Software publisher: EURÉCIA

Energy supplier for companies: TOTALENERGIES ELECTRICITY AND GAZ FRANCE

Energy supplier for individuals: ENGIE

Supplies and equipment for the company: RAJA

Retail: CARREFOUR

Hosting and domain name: IONOS

Games: PMU

Living space and services for seniors: KORIAN

Equipment rental: LOXAM

Tire manufacturer: MICHELIN

Furniture and decoration: VENTE-UNIQUE.COM

Fashion and accessories: JULES

Optician: ALAIN AFFLELOU

Credit organization: FLOA

Small household appliances: IROBOT

Customizable products: VISTAPRINT

Slimming program: AS I LOVE

Real estate development: COGEDIM

Auto repair: SPEEDY

Home services: HOMESERVE

Motorist services: TOTALENERGIES

TV, streaming and VOD services: SALTO

Funeral Services: PFG

Dating site: MEETIC / AFFINY / DISONSDEMAIN

Driving assistance solution: COYOTE

Hearing solutions: AUDIKA

Communicating solutions for businesses: ORANGE PRO/SME

Communicating solutions for individuals: SFR

Payment solutions: FLOA PAY

Tourism: CENTER PARKS

Collective passenger transport: TRANSAVIA.COM

Individual passenger transport: JC DECAUX

Food distance selling: PLACE DU MARCHÉ

General distance selling: DRAEGER PARIS

Special file Customer Service 2023

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