Explanations from the CMI on the temporary cessation of bank card transactions

“A technical incident happened at the national Switch platform, the HPS-Switch. As the latter allows the routing of all electronic banking operations of Moroccan bank cards, no similar operation could be performed“, indicates Ismail Bellali, director general of the Interbank Electronic Payment Center (CMI), joined by Médias24. Foreign bank cards were not affected by this bug, he specifies.

The breakdown was resolved the same day, around 5 p.m., continues the manager. It was therefore a temporary stop.

Three payment disruptions in 2022

In addition to the outage noted on Wednesday, November 16, disruptions during online payments were observed from Monday October 16 to Thursday October 20. Contacted previously by Médias24, Ismail Bellali had explained to us that these disruptions had occurred following the migration of banks and acquirers of electronic payment transactions “to a new security protocol, 3D Secure, imposed by Visa and MasterCard to authenticate online payments. “.

A major payment failure was also noted last April. Several people had reported the impossibility of paying for their purchases via TPE. The electronic payment terminals all sent the same message: “Bank unavailable”.

“On Saturday April 23, 2022, at 3:05 p.m., a Hardware incident on the main Switch platform intermittently affected electronic payment operations in the square. The HPS teams then undertook a set of palliative actions to restore the situation at 7:30 p.m. “, had specified HPS Switch in a press release.

The issue had been resolved on Sunday, April 24, after “HPS Switch teams successfully executed the business continuity plan.”

Basma Khirchi

November 17, 2022 at 2:04 p.m.

Modified November 17, 2022 at 4:01 p.m.

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