This project is part of the digital transformation strategy of the National Airports Office (ONDA), as defined in its three-year development plan, “Envol 2025”, indicates a press release from the Office.
Commissioned on January 17 at Marrakech-Menara airport, SOAM is a multi-platform and multi-device system, designed by experts in airport systems. It makes it possible to have, in an interactive way and in real time, useful information for the various stakeholders in the passenger value chain as well as for travellers. It also generates flight forecast datawhich facilitates planning and the most optimal allocation of airport resources (check-in counters, boarding gates, aircraft parking, telescopic gangways, etc.), explains ONDA.
SOAM contributes to strengthening the operational efficiency of airports and to generating considerable time savings thanks to better knowledge and assessment of situations, continues the same source.
Thus, using the real-time and interactive dataSOAM contributes effectively to improving the passenger experience, by making it possible to:
– distribute passenger flows more efficiently over the different areas of the airport, thus reducing the duration of security checks, boarding and baggage handling;
– minimize disruption and inconvenience to passengers in the event of flight delays or cancellations through clear and precise information;
– anticipating the needs for equipment used by passengers, in quantity and availability (baggage trolleys, lifts, escalators, etc.);
– reduce the risk of the traveler missing his flight, in the event of a short transit at the airport, before taking his next flight, thanks to the optimal allocation of airport equipment made available to airlines.
The deployment of this system is in progress at Casablanca-Mohammed V airport before its generalization to other airports in the Kingdom.